Webhooks allow you to receive automatic notifications when your Cradl AI agenst process documents, predictions complete, or other events occur. With webhooks, you can build custom integrations such as:
  • Automatically syncing extracted data to your database.
  • Triggering a Zapier workflow when a new document is processed.
  • Sending prediction results to a data pipeline (e.g. Segment) in real-time.
  • Notifying your team in Slack when a new document is uploaded and processed.
  • Powering custom automation flows, such as creating invoices in your ERP system when new data is extracted.
Note: Events triggered by bulk operations (e.g. bulk upload or bulk delete) may not always trigger individual webhook events.

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Creating a Webhook

To create a webhook for your Cradl AI workspace, follow these steps:
  1. Go to Webhooks settings Navigate to the Webhooks section in your Cradl AI Dashboard.
  2. Click “Create Webhook” Select Create Webhook to start setting up a new webhook.
  3. Fill in the webhook form
    • Name: Give your webhook a clear, descriptive name.
    • URL: Enter the HTTPS URL for your server endpoint where Cradl AI should send the webhook payload. (Tip: Use webhook.site for quick testing.)
    • Signing Secret: A unique secret is auto-generated for you. Use this to verify the authenticity of incoming webhook requests.
    • Events: Select one or more events you’d like to listen to. See Available Events.
  4. Click “Create Webhook” Save your webhook to start receiving real-time notifications.

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Available Events

Here are some common webhook event types you can subscribe to:
EventDescription
document.uploadedTriggered when a new document is uploaded
document.processedTriggered when a document has been successfully processed
prediction.completedTriggered when a prediction is complete and results are available
document.failedTriggered if document processing fails
We’re always adding new events — check the dashboard for the latest list.

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Viewing Webhook Logs

You can monitor webhook deliveries right in your dashboard:
  1. Go to Webhooks settings.
  2. Select the webhook you’d like to inspect.
  3. Click on the Logs tab.
Here, you’ll see all webhook events sent to your endpoint, their delivery status, and detailed payloads for debugging.

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Sending Test Events

Want to verify that your integration works before going live? You can send test events:
  1. Open your Webhook Details page.
  2. Click the ⋮ icon in the top-right corner and select Send Test Event.
  3. Pick an event type and click Send Test Webhook.
You’ll see a confirmation, and the test event will be sent to your webhook URL immediately.

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Retry Behavior

If your webhook endpoint doesn’t respond with a successful 2XX status code, Cradl AI will automatically retry delivery to ensure you don’t miss critical events. Retry schedule:
AttemptDelay
1st10 seconds
2nd2 minutes
3rd30 minutes
4th6 hours
5th and onwardEvery 24 hours
Retries use an exponential backoff and will continue up to 24 hours after the 5th attempt.

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Automatic Disablement

To maintain system stability, Cradl AI will automatically disable a webhook if your endpoint fails repeatedly:
  • Notifications will be sent to workspace admins after 5, 10, and 15 consecutive failed attempts.
  • After 20 failed attempts, the webhook will be disabled automatically.
  • You can re-enable it anytime by visiting the Webhook Details page and clicking Enable Webhook.

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Securing Webhooks

  • Always use HTTPS endpoints.
  • Validate the Signing Secret on incoming requests to confirm they came from Cradl AI.
  • Respond quickly — your endpoint should acknowledge receipt with a 2XX status code within a few seconds.
Need help? If you have any questions or ideas for more event types, we’d love to hear from you!